How Does Fick Bros Roofing & Exterior Remodeling Company Reduce Your Risk?

Since we began giving out customer satisfaction surveys back in 2004, our customer satisfaction rate is over 98% (all of the surveys are on-line for you to review) as compared to the industry average of less than 52%. No-one is perfect, so how do we consistently deliver such an exceptional approval rating?

When buying a new home improvement project you are actually buying an intangible because you can't see or touch the product until it is finished. Therefore, you need to have complete trust and confidence in your contractor. Does your contractor have the knowledge and skill sets at all levels to do the job properly? Do they apply that knowledge correctly on every job? Do they really care about doing the right job and have the systems to consistently deliver a positive experience and finished product?

Fick Bros Roofing & Exterior Remodeling Company strives to ensure a positive experience from your initial phone call until you complete your customer satisfaction survey, and for years down the road. Here is a condensed outline of our proven system (you will experience many more steps on our complete checklist) that will ensure your satisfaction.

Before you select us you can expect:

• Call us between 8:30 and 5:00, Monday to Friday and you will talk to a staff member on the phone. If we're on the other line, at lunch, we will call you back the same day! If you call after hours, leave a message and we'll call you back the very next day.
• Our office staff will schedule an exact appointment date and time for you to meet one of our estimators (not a general time range; we know your time is valuable).
• The Estimator will meet with you at the specified time to:
  • discuss your problems/requirements/expectations/budget
  • take measurements
  • schedule a second appointment date to review the proposal details and options
• Back at our office the proposal is generated with our 'fair pricing system', where every job comes off the same price list (based on square footage, slope of the roof, numbers of chimneys, linear feet of valleys, etc.).
• At the second appointment our Estimator will meet at the specified time with everyone involved in making the decision. With photos, diagrams and samples they will take the time required to review:
  • the project and ensure alignment of what we are proposing for your project, your expectations for the project, and the manufacturer's requirements to ensure valid product warranty (this is the critical step leading to overall satisfaction)
  • your material and pricing options

The proposal review step is very thorough, and at this point you will have all of the information required to make a fully informed decision. You can then decide if Fick Bros is the right contractor for your job.

After we are awarded the work:

• Your Project will be tracked with our 111 point Job Flow Checklist.
• Your Project will be reviewed by our Sales Manger and Production Manager to verify specifications, logistics and other quality checks.
• Your project is placed in our production schedule and we order the materials.
• As soon as your project has been approved by our Production Manager you will receive a letter verifying the projected start date.
• We call you to update the start date. Inclement weather along with unforeseen work and delays on the jobs ahead of yours can cause the schedule to be adjusted.
• We will contact you when we are approaching the start date for your work to schedule a pre-construction meeting with the project manager, usually 2-3 workdays in advance.
• Your Project Manager has a 'Pre-construction meeting' with you to review job details just prior to the start date.
• We set up the appropriate property protection for your house and neighboring properties.
• Fick Bros trained and certified employees (not sub-contracted crews) complete the installation.
• Your Project is inspected daily by our Field Supervisor and/or Production Manager, using our "Zero Defects" inspection process.

After the work is completed:

• You accompany your Project Manager on a "Completed Job Inspection" so that any potential concerns are addressed. Our Goal is 100% Customer Satisfaction; we won't leave your project without it!
• You will be presented with the final invoice, customer satisfaction survey and the manufacturer's warranty information booklet.
• We register the Manufacturer's warranty on your behalf (otherwise it will not be valid).
• Our senior staff members review your survey and implement your suggestions for improvements.
• You will be contacted by our 3rd party survey affiliate "GuildQuality" to find out how we did and what we can do better in the future.

Related Questions:

How long does the process take?
A high quality contractor with a significant amount of referral business is going to have a lead time anywhere from 2 weeks to 4 months, depending on the weather, time of year, and the number and size of jobs already booked. Keep in mind that the more inclement the weather, the more that people call us with leaks, and the less work we are able to install. Busier times of year tend to be spring and fall, or after any heavy rainfall. Therefore, it is better to be pro-active and initiate this process as soon as you become aware of any issues and before you experience costly interior damage.

What if I have a leak now?
This is a very common occurrence. In this situation we immediately install a temporary emergency repair to keep the water out of your home until the full job is done.

Contact us today to start the process!