The 2012 Guildmaster Awards
The GuildQuality Guildmaster Awards celebrate service excellence among home builders, remodelers, developers, property managers, home services contractors, and real estate professionals. The awards are open to all Guildmembers who apply. GuildQuality begins accepting applications in October 1, and announces the award winners on or about May 1 of the following year.
In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Incorporating a high response rate into the calculation enables us to confidently recognize top performing companies, however, in many cases, some companies will receive very high customer satisfaction scores but may not qualify because too few customers responded to a survey.
Minimum recommendation rate
The primary requirement for receiving a Guildmaster Award is exemplary customer service, as demonstrated by an extremely high customer recommendation rate. In the home building, remodeling, and real estate industry, the average customer recommendation rate for businesses is approximately 70%. In order to receive a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater
Number of survey responses reviewed and minimum response rate..
In considering eligibility for an award, GuildQuality reviews survey feedback received from all customers who have bought a home or had work completed in the current calendar year. If that includes fewer than 20 survey responses (as is often the case for companies with a small number of customers each year), GuildQuality includes older responses in the review as well, so that the feedback from the most recent 20 customers who responded to a survey are considered. Under no circumstances are Guildmembers with fewer than 20 survey responses eligible for a 2012 Guildmaster Award.
In addition to a minimum number of survey responses, GuildQuality also requires a minimum response rate. Candidates with fewer than 20 survey responses in the year must have a minimum survey response rate of 70%. The minimum response rate decreases as a candidate's survey feedback increases according to the schedule below. Candidates with 100 or more survey responses in the year must have a minimum survey response rate of 50%.
Fick Bros. is proud to have been awarded the MICA Residential Specialty Merit Award for the 2nd year in a row!Maryland Improvement Contractors Association (MICA) projects were judged on aesthetic appeal, construction techniques, the handling of unusual situations, attention to detail, and/or financial success of the venture.
2nd year in a row!The Home Builders Association of Maryland Awards recognize excellence in remodeling design and craftsmanship, to create a greater public interest in the remodeling industry and to recognize outstanding contributions by individuals and companies in the remodeling industry. The criteria used to judge the entries included: quality of construction, degree of difficulty, value and cost effectiveness, unique and creative design approach and sensitivity to existing structure.
judged on aesthetic appeal, construction techniques, the handling of unusual situations, attention to detail, and/or financial success of the venture. Fick Bros. is proud to have been awarded the MICA Residential Specialty Merit Award.
The HBAM Awards recognize excellence in remodeling design and craftsmanship, to create a greater public interest in the remodeling industry and to recognize outstanding contributions by individuals and companies in the remodeling industry. The criteria used to judge the entries included: quality of construction, degree of difficulty, value and cost effectiveness, unique and creative design approach and sensitivity to existing structure.
