Recognized among North America’s Best
Customer Service Leaders within the Residential Construction Industry
Baltimore, MD, May 14, 2013 – Fick Bros Roofing & Exterior Remodeling Co in Baltimore, Maryland, has been awarded a 2013 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Fick Bros Roofing & Exterior Remodeling Co. was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Fick Bros achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
“We are very honored to have won the 2013 2013 Guildmaster Award for exceptional customer service for the 4th year in a row. The Fick family has been servicing the Baltimore community for over 98 years and our name has always stood for honesty, integrity and the highest quality workmanship. One of the core fundamentals of our business always has been to operate with superior standards of ethics,” says J. Patrick Fick, President of Fick Bros. “Our commitment to these standards has been instrumental in the success of our business and the satisfaction of our customers,” he adds.
For more on the 2013 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
The Fick family has been in the roofing business for nearly a century. The company is owned and managed by the third and fourth generations of the Fick family. Fick Bros. specializes in slate roofing installation, repair and replacement, as well as gutters and downspouts, chimney and masonry repairs, exterior remodeling and carpentry, windows and doors and a variety of other home improvements. Fick Bros.’ workmanship can be seen throughout the Baltimore metropolitan area on the finest homes, public and private schools, universities, churches, shopping centers, and professional and industrial buildings.
For more information or details on the roofing and remodeling services provided by Fick Bros, please visit www.fickbros.com.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset – their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.